{"version":"1.0","provider_name":"","provider_url":"https:\/\/fleurendoua.com","author_name":"admin8805","author_url":"https:\/\/fleurendoua.com\/index.php\/author\/admin8805\/","title":"BEETY: Bots for Telco -","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"7Z8VWooQHJ\"><a href=\"https:\/\/fleurendoua.com\/index.php\/beety-bots-for-telco\/\">BEETY: Bots for Telco<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/fleurendoua.com\/index.php\/beety-bots-for-telco\/embed\/#?secret=7Z8VWooQHJ\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0BEETY: Bots for Telco\u00a0\u00bb &#8212; \" data-secret=\"7Z8VWooQHJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/fleurendoua.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Beety : Bots for Telco The story The Bouygues Telecom bot plays a major role in Bouygues Telecom&rsquo;s contact strategy. Both on digital (IM) and voice (1064).\u00a0 Present at every moment in the lives of our customers\/prospects to offer them a solution. Easy to access and use, available 24\/7 on all touchpoints. It provides a relevant, useful response, but it&rsquo;s not exclusive. The purpose Provide the customer with a first-level response, particularly to network problems.\u00a0 Identify the customer&rsquo;s concern and provide a response and resolution solution, capitalizing on the solutions available to date. The missions Handle customer&rsquo;s network problem Accompany the customer further in identifying the problem (telephone, settings&#8230;) The results 20% of incoming traffic\u00a0 150 &#8211; 200K calls per months ( voicebot) 8-10k contacts per month (chatbot) Overall satisfaction survey : 3.99 \/ 5\u00a0 70% customer satisfaction My role\u00a0 Developed product and conversational roadmaps and worked with cross-functional teams including developers, UX\/UI designers, Legal and Marketing. Successfully launched 2 conversational assistants, managing over 200,000 monthly interactions, and delivering +50 new features Collaborated with data team to monitor analytics and customer feedback, conducting user research to uncover critical insights Increased customer satisfaction rating score by 1.5 points Provided senior management with recommendations across various functions, resulting in a 40% decrease of callback rates PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin","thumbnail_url":"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Beety20environnement.png"}