{"version":"1.0","provider_name":"","provider_url":"https:\/\/fleurendoua.com","author_name":"admin8805","author_url":"https:\/\/fleurendoua.com\/index.php\/author\/admin8805\/","title":"GEORGES : Personalized assistant -","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"VxKhFICOQf\"><a href=\"https:\/\/fleurendoua.com\/index.php\/georges-personalized-assistant\/\">GEORGES : Personalized assistant<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/fleurendoua.com\/index.php\/georges-personalized-assistant\/embed\/#?secret=VxKhFICOQf\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0GEORGES : Personalized assistant\u00a0\u00bb &#8212; \" data-secret=\"VxKhFICOQf\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/fleurendoua.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Georges A personalized and proactive assistant The Story Georges is a fun postal mascot who expanded his abilities to serve individual, professional and elders customers. He was there to answer all sorts of questions from La Poste customers and provide useful and sufficiently rich functional content on the 3 axes: mail\/postage, daily productivity, personal service. He was a patient and attentive companion, always ready to offer his services to the most active as well as the most elderly.\u00a0 The problem Wanted an innovative and interactive solution to serve their customers and compliment existing communication channels The process Adapt existing FAQs from website and marketing documents Design and train a chatbot (acting as a personal daily assistant ) to answer basic queries, mail or package needs and personal services. Iterated based on customer interactions and feedback The results Installed on Facebook Messenger 50 testers\u00a0 Average 70% user queries solved 67% found Georges helpful in their queries My role Conducted product improvement with engineers (TheChatbotFactory), legal and marketing teams Conducted user research interviews and launch of 2 POCs with 50 testers Scoped out features and built the product roadmap for chatbots \u00a0 Maintained and updated content Coordinated chatbot projects launch\u00a0 PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin","thumbnail_url":"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_56efd0e6c3dc435493b216ca9fcf3bf8mv2.png"}