{"id":19,"date":"2026-04-22T08:40:14","date_gmt":"2026-04-22T08:40:14","guid":{"rendered":"https:\/\/fleurendoua.com\/?page_id=19"},"modified":"2026-05-31T17:11:55","modified_gmt":"2026-05-31T17:11:55","slug":"resume","status":"publish","type":"page","link":"https:\/\/fleurendoua.com\/index.php\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de13404 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"de13404\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f9117c0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"f9117c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d747b7 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d747b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6 data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><strong><span style=\"font-size: 24px;\">Product Manager \u2013 Efficiency &amp;Automation<\/span><\/strong><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00de15d elementor-widget elementor-widget-text-editor\" data-id=\"00de15d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>September\u00a0 2025 &#8211; today<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcef253 elementor-widget elementor-widget-heading\" data-id=\"bcef253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mission: Improve the performance and productivity of internal team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2870d38 elementor-widget elementor-widget-text-editor\" data-id=\"2870d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Define product strategy and vision for internal tools to drive operational efficiency across Customer Support, Sales, Legal, &amp; Finance teams.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Identify operational friction points through user interviews, workflow analysis, and audits of existing tools (Zendesk, HubSpot, Back-office)<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Automate business processes between Zendesk and internal systems by configuring webhooks and REST API calls (via N8N) ; 8 tool prototypes and AI use cases delivered; Lead change management including communication, support, training and user onboarding<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Prioritize the backlog (user stories, acceptance criteria, GDPR compliance) and lead delivery with Tech, Data, and UX teams (2 developers)<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Define KPIs (adoption, usage, performance, satisfaction), monitor impact, and drive continuous iterations (CSAT: 85% | SLA: 86%| Deflection: 32%)<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Managed relationships with SaaS vendors and software providers, supporting make-or-buy decisions<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1ddb5f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"d1ddb5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3c31a elementor-widget elementor-widget-image\" data-id=\"bb3c31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"149\" height=\"149\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg\" class=\"attachment-large size-large wp-image-114\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b316e04 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"b316e04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6377c42 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6377c42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c2510 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"30c2510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\" data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Product Manager \u2013 Chatbot<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a06a4 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46a06a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"bgLayers_comp-m0lgyutd5\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m0lgyutd5\"><div id=\"bgMedia_comp-m0lgyutd5\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m0lgyutd5\"><span style=\"font-size: 16px;\">January 2025 &#8211; July 2025<\/span><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f5de46 elementor-widget elementor-widget-heading\" data-id=\"5f5de46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mission: Optimize customer experience and reduce contact rate through a Gen-AI powered chatbot<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5947b08 elementor-widget elementor-widget-text-editor\" data-id=\"5947b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"font_8 wixui-rich-text__text\">Define and lead the chatbot strategy (NLP, automation) in collaboration with the technical provider, Product and Customer Service Teams<\/li><li style=\"list-style-type: none;\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Design, configure and deploy conversational flows using no-code platform: technical integration, creation of intents \/ entities, QA testing, UAT and production release<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Monitor and steer key KPIs: +99.000 contacts handled, 78% satisfaction rate, and bounce rate improvement from 6.2% to 4.2%<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Report directly to VP Customer Service and manage cross-functional projects to align AI initiatives with operational performance<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73e0dc6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"73e0dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7058d6a elementor-widget elementor-widget-image\" data-id=\"7058d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/1632470360-v-c-main1-1024x614.jpg\" class=\"attachment-large size-large wp-image-115\" alt=\"\" srcset=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/1632470360-v-c-main1-1024x614.jpg 1024w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/1632470360-v-c-main1-300x180.jpg 300w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/1632470360-v-c-main1-768x461.jpg 768w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/1632470360-v-c-main1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cc6fa8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"0cc6fa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2b095c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"d2b095c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8b149 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1d8b149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\" data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Product Manager &#8211; Marketing Operations\u00a0<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c27926 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3c27926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"bgLayers_comp-m0lgyutd5\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m0lgyutd5\"><div id=\"bgMedia_comp-m0lgyutd5\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m0lgyutd5\"><div id=\"bgLayers_comp-mll8o4rl1\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-mll8o4rl1\"><div id=\"bgMedia_comp-mll8o4rl1\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-mll8o4rl1\"><span style=\"font-size: 16px;\">June 2023 &#8211; December 2024<\/span><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f23c8 elementor-widget elementor-widget-heading\" data-id=\"e4f23c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mission: Build a unified marketing platform\" initiative for 5 brands (Immoweb, Immowelt, Immonet, SeLoger, Meilleurs Agents) across 3 countries (Belgium, Germany &amp; France)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0366a elementor-widget elementor-widget-text-editor\" data-id=\"1e0366a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Lead the discovery (product and data) of 35 B2B &amp; B2C marketing usecases to optimize CRM marketing performance (user interviews, data research, product testing)<ul><li style=\"list-style-type: none;\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Manage the design, launch and performance of MarTech solutions from SalesForce Marketing Cloud<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Define and analyze KPIs (+ 1.2M daily emails sent in Belgium, 5% growth in open-rate)<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Manage communication with stakeholders (LeadGen, CRM, Data) &amp; report to Head of Product, ensuring alignment with company strategy and goals.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Handle content and campaigns implementation of SalesForce Marketing &amp; Data platform to increase lead generation and conversion rates (around 2.2M daily recipients).<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Build and monitor product roadmap, prioritize backlog and manage delivery of 2 teams of 7 people in agile.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Conduct product and data discovery: deployed +30 B2B &amp; B2C marketing use cases.<\/p><ul class=\"font_8 wixui-rich-text__text\"><li><strong>Mission:\u00a0 Conduct GenAI lab for innovative Proof-Of-Concepts for internal products<\/strong><\/li><li>Manage POCs (proof-of-concepts) projects: automated tests, SEO, LLM leaderboard\u2026<\/li><li>Ensure daily &amp; monthly communication with internal AI community through newsletters and retrospectives.<\/li><li>Facilitate meetings with external stakeholders (startups, AI partners) and challenge project\u2019s outcomes.<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0b7ddb e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"b0b7ddb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76a550b elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"76a550b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"280\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/aviv-group-400x280-1.png\" class=\"attachment-large size-large wp-image-116\" alt=\"\" srcset=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/aviv-group-400x280-1.png 400w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/aviv-group-400x280-1-300x210.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18add49 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"18add49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-369a912 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"369a912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eae7c69 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"eae7c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\" data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Product Builder \u2013 Innovation Projects &#8211; Bot Factory<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b15183e elementor-widget elementor-widget-text-editor\" data-id=\"b15183e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"bgLayers_comp-m0lgyutd5\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m0lgyutd5\"><div id=\"bgMedia_comp-m0lgyutd5\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m0lgyutd5\">June 2020 &#8211; May 2023<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf92081 elementor-widget elementor-widget-heading\" data-id=\"bf92081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mission: Designed the user and conversational experience of virtual assistants (chatbot, voicebot)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67d5305 elementor-widget elementor-widget-text-editor\" data-id=\"67d5305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Developed product and conversational roadmaps and worked with cross-functional teams including developers, UX\/UI designers, Legal and Marketing. Successfully launched 2 conversational assistants, managing over 200,000 monthly interactions, and delivering +50 new features<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Collaborated with data teams to monitor analytics and customer feedback, conducting user research to uncover critical insights Achieved a 5% reduction in churn rate and increased customer satisfaction rating score by 1.5 points<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Provided senior management with recommendations across various functions, including customer care, resulting in a 40% decrease of callback rates<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b782b22 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"b782b22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8489ca7 elementor-widget elementor-widget-image\" data-id=\"8489ca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"379\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-1024x379.png\" class=\"attachment-large size-large wp-image-117\" alt=\"\" srcset=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-1024x379.png 1024w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-300x111.png 300w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-768x284.png 768w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-1536x569.png 1536w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Bouygues_Telecom-2048x759.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd2eb99 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"bd2eb99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-540cbcb e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"540cbcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-131ff45 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"131ff45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\" data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Senior functional consultant \u2013 IT Service Excellence in EMEA Market<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96cb1e9 elementor-widget elementor-widget-text-editor\" data-id=\"96cb1e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"bgLayers_comp-m0lgyutd5\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m0lgyutd5\"><div id=\"bgMedia_comp-m0lgyutd5\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m0lgyutd5\"><div id=\"comp-mll8w6o8\" class=\"comp-mll8w6o8 YzqVVZ wixui-column-strip__column\"><div class=\"\" data-mesh-id=\"comp-mll8w6o8inlineContent\" data-testid=\"inline-content\"><div data-mesh-id=\"comp-mll8w6o8inlineContent-gridContainer\" data-testid=\"mesh-container-content\"><div id=\"comp-mll8w6o9\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-mll8w6o9 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">January 2019 &#8211; June 2020<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e90ff6 elementor-widget elementor-widget-text-editor\" data-id=\"2e90ff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"font_8 wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Product Owner on innovation projects (Artificial Intelligence and Robotic Process Automation)<\/p><p class=\"font_8 wixui-rich-text__text\">\u00b7 \u00a0 \u00a0 \u00a0 Headed prospection on about Chatbot and RPA projects: resulted on 5 fixed contracts (La Poste, Carrefour, Adecco, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, RCIBank)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57c5140 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"57c5140\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3a5e1 elementor-widget elementor-widget-image\" data-id=\"2e3a5e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"330\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Dev_logo_rgb.png\" class=\"attachment-large size-large wp-image-118\" alt=\"\" srcset=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Dev_logo_rgb.png 791w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Dev_logo_rgb-300x125.png 300w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/Dev_logo_rgb-768x320.png 768w\" sizes=\"(max-width: 791px) 100vw, 791px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38cbfee e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"38cbfee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ce7917f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"ce7917f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-445e775 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"445e775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\" data-mesh-id=\"comp-kjgw3l8pinlineContent\" data-testid=\"inline-content\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Product Owner \u2013 Chatbot Expertise Center<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09322bc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"09322bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"bgLayers_comp-m0lgyutd5\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-m0lgyutd5\"><div id=\"bgMedia_comp-m0lgyutd5\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-m0lgyutd5\"><h6 class=\"font_5 wixui-rich-text__text\">June 2020 &#8211; May 2023<\/h6><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17abb11 elementor-widget elementor-widget-heading\" data-id=\"17abb11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mission: Led the product lifecycle and business development of the internal chatbot 'YODA - Your Own Digital Assistant\u2019<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f35d1 elementor-widget elementor-widget-text-editor\" data-id=\"b4f35d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"font_8 wixui-rich-text__text\">Maintained the product\u2019s backlog through prioritization, wrote user stories for features optimization and monitored tests<\/li><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Managed developers\u2019 team of 10 persons in France and India<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Conducted the business development of the service offer: +10 new clients in 6 departments and increased entity revenue by 15%<\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beb0f4c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"beb0f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc8b401 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"fc8b401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"300\" src=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/logo_SocieteGenerale_600x300.webp\" class=\"attachment-large size-large wp-image-119\" alt=\"\" srcset=\"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/logo_SocieteGenerale_600x300.webp 600w, https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/logo_SocieteGenerale_600x300-300x150.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d3e906 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"1d3e906\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d8129b0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"d8129b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21c7e4f elementor-widget elementor-widget-heading\" data-id=\"21c7e4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Education<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f427f5 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5f427f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-kjd0oi8i\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0oi8i wixui-rich-text\" data-testid=\"richTextElement\"><h6 class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">2016 &#8211; 2018\u00a0<strong>\u00a0<\/strong><\/span><span class=\"wixui-rich-text__text\" style=\"color: #1e293b; font-size: 1.5rem; font-style: inherit;\">Sciences Po Paris\u00a0<\/span><span class=\"wixui-rich-text__text\" style=\"color: #1e293b; font-size: 1.5rem; font-style: inherit;\">| Master\u2019s Degree<\/span><\/h6><p class=\"font_8 wixui-rich-text__text\"><span style=\"font-size: 16px;\">Marketing and Market Insights \u2013 School of Management and Innovation<\/span><\/p><\/div><div id=\"comp-kjd0t95b\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0t95b wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/p><\/div><div id=\"comp-kjd0oi8n3\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0oi8n3 wixui-rich-text\" data-testid=\"richTextElement\"><h6 class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">2007 &#8211; 2015\u00a0 \u00a0<\/span><span style=\"color: #1e293b; font-size: 1.5rem; font-style: inherit;\">Universit\u00e9 de Cocody | Bachelor&rsquo;s &amp; Master&rsquo;s Degree<\/span><\/h6><\/div><div id=\"comp-kjd0oi8m1\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0oi8m1 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_8 wixui-rich-text__text\">DEA in Linguistics (one -year degree before postgraduate studies)<\/p><p class=\"font_8 wixui-rich-text__text\"><span style=\"font-style: inherit; font-weight: inherit;\">Master\u2019s degree in Linguistics<\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span style=\"font-style: inherit; font-weight: inherit;\">\u00a0<\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span style=\"font-style: inherit; font-weight: inherit;\">Bachelor&rsquo;s degree in Linguistics<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-217eea4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"217eea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a9d660 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"5a9d660\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a214a6 elementor-widget elementor-widget-heading\" data-id=\"8a214a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Certifications<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ca0c79 elementor-widget elementor-widget-text-editor\" data-id=\"3ca0c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-kjd0oi8i\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0oi8i wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-m1wjx92j\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjx92j wixui-rich-text\" data-testid=\"richTextElement\"><h2 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Project Management<\/span><\/h2><\/div><div id=\"comp-m1wjyawq\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjyawq wixui-rich-text\" data-testid=\"richTextElement\"><div><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/div><\/div><div id=\"comp-m1wjqwlg\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjqwlg wixui-rich-text\" data-testid=\"richTextElement\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Project Management Professional (in progress)\u00a0 \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Professional Scrum Master \u2013 PSM\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Professional Scrum Product Owner \u2013 PSPO<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Google Project Management<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Digital Marketing Analytics in Theory &#8211; University of Illinois at Urbana- Champaign<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0418aa elementor-widget elementor-widget-text-editor\" data-id=\"f0418aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-kjd0oi8i\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-kjd0oi8i wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-m1wjx92j\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjx92j wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_5 wixui-rich-text__text\"><span style=\"font-size: 24px;\">Conversational\u00a0<\/span><\/h3><\/div><div id=\"comp-m1wjyawq\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjyawq wixui-rich-text\" data-testid=\"richTextElement\"><div><span class=\"wixui-rich-text__text\">\u00a0<\/span><\/div><\/div><div id=\"comp-m1wjqwlg\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m1wjqwlg wixui-rich-text\" data-testid=\"richTextElement\"><ul><li class=\"font_8 wixui-rich-text__text\">Designing AI Assistant ( Conversation Design Institute)\u00a0<\/li><li style=\"list-style-type: none;\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Foundations of UX Design<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">RPA Business Analyst (UIPath)<span class=\"wixui-rich-text__text\">\u200b<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">AI using IBM Watson \u2013 IBM Skills Network<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Virtual Agent (ServiceNow)<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Postman API<\/p><\/li><\/ul><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1003bd3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"1003bd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-85c156c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"85c156c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b0a5fc elementor-widget elementor-widget-heading\" data-id=\"8b0a5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skills\n&amp; Expertise\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581ea71 elementor-widget elementor-widget-text-editor\" data-id=\"581ea71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Project Management<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Product Management\u00a0<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Communication\u00a0<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Digital Marketing\u00a0<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Conversational Design<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Strategic planning\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Agile Methodologies \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Product Lifecycle Management<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Cross-functional leadership \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Roadmap planning \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Communication and stakeholder management<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Problem solving and Innovation<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Data-driven decision making \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Int\u00e9gration API (REST) &amp; compr\u00e9hension des flux SI<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7cb0ab e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"c7cb0ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-712aa88 elementor-widget elementor-widget-spacer\" data-id=\"712aa88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e10bcf2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"e10bcf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9693184 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"9693184\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b2f96 elementor-widget elementor-widget-heading\" data-id=\"60b2f96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">PHONE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41223b2 elementor-widget elementor-widget-text-editor\" data-id=\"41223b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>+33667368654<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-914da9a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"914da9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a02259a elementor-widget elementor-widget-heading\" data-id=\"a02259a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">EMAIL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df2206d elementor-widget elementor-widget-text-editor\" data-id=\"df2206d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-kj9u6b1a\" class=\"comp-kj9u6b1a YzqVVZ wixui-column-strip__column\"><div id=\"bgLayers_comp-kj9u6b1a\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-kj9u6b1a\"><div id=\"bgMedia_comp-kj9u6b1a\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-kj9u6b1a\"><a class=\"wixui-rich-text__text\" style=\"font-size: 16px; background-color: #ffffff;\" href=\"mailto:allua.ndoua@sciencespo.fr\" data-auto-recognition=\"true\">allua.ndoua@sciencespo.fr<\/a><\/div><\/div><\/div><div id=\"comp-kj9u6e6n\" class=\"comp-kj9u6e6n YzqVVZ wixui-column-strip__column\"><div id=\"bgLayers_comp-kj9u6e6n\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-kj9u6e6n\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a68d86d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"a68d86d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4438f11 elementor-widget elementor-widget-heading\" data-id=\"4438f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FOLLOW ME<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1842d elementor-shape-circle e-grid-align-left e-grid-align-tablet-center elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"6e1842d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-c76288e\" href=\"https:\/\/www.linkedin.com\/in\/fleurendoua\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Product Manager \u2013 Efficiency &amp;Automation September\u00a0 2025 &#8211; today Mission: Improve the performance and productivity of internal team Define product strategy and vision for internal tools to drive operational efficiency across Customer Support, Sales, Legal, &amp; Finance teams. Identify operational friction points through user interviews, workflow analysis, and audits of existing tools (Zendesk, HubSpot, Back-office) Automate business processes between Zendesk and internal systems by configuring webhooks and REST API calls (via N8N) ; 8 tool prototypes and AI use cases delivered; Lead change management including communication, support, training and user onboarding Prioritize the backlog (user stories, acceptance criteria, GDPR compliance) and lead delivery with Tech, Data, and UX teams (2 developers) Define KPIs (adoption, usage, performance, satisfaction), monitor impact, and drive continuous iterations (CSAT: 85% | SLA: 86%| Deflection: 32%) Managed relationships with SaaS vendors and software providers, supporting make-or-buy decisions Product Manager \u2013 Chatbot January 2025 &#8211; July 2025 Mission: Optimize customer experience and reduce contact rate through a Gen-AI powered chatbot Define and lead the chatbot strategy (NLP, automation) in collaboration with the technical provider, Product and Customer Service Teams Design, configure and deploy conversational flows using no-code platform: technical integration, creation of intents \/ entities, QA testing, UAT and production release Monitor and steer key KPIs: +99.000 contacts handled, 78% satisfaction rate, and bounce rate improvement from 6.2% to 4.2% Report directly to VP Customer Service and manage cross-functional projects to align AI initiatives with operational performance Product Manager &#8211; Marketing Operations\u00a0 June 2023 &#8211; December 2024 Mission: Build a unified marketing platform\u00a0\u00bb initiative for 5 brands (Immoweb, Immowelt, Immonet, SeLoger, Meilleurs Agents) across 3 countries (Belgium, Germany &amp; France) Lead the discovery (product and data) of 35 B2B &amp; B2C marketing usecases to optimize CRM marketing performance (user interviews, data research, product testing) Manage the design, launch and performance of MarTech solutions from SalesForce Marketing Cloud Define and analyze KPIs (+ 1.2M daily emails sent in Belgium, 5% growth in open-rate) Manage communication with stakeholders (LeadGen, CRM, Data) &amp; report to Head of Product, ensuring alignment with company strategy and goals. Handle content and campaigns implementation of SalesForce Marketing &amp; Data platform to increase lead generation and conversion rates (around 2.2M daily recipients). Build and monitor product roadmap, prioritize backlog and manage delivery of 2 teams of 7 people in agile. Conduct product and data discovery: deployed +30 B2B &amp; B2C marketing use cases. Mission:\u00a0 Conduct GenAI lab for innovative Proof-Of-Concepts for internal products Manage POCs (proof-of-concepts) projects: automated tests, SEO, LLM leaderboard\u2026 Ensure daily &amp; monthly communication with internal AI community through newsletters and retrospectives. Facilitate meetings with external stakeholders (startups, AI partners) and challenge project\u2019s outcomes. Product Builder \u2013 Innovation Projects &#8211; Bot Factory June 2020 &#8211; May 2023 Mission: Designed the user and conversational experience of virtual assistants (chatbot, voicebot) Developed product and conversational roadmaps and worked with cross-functional teams including developers, UX\/UI designers, Legal and Marketing. Successfully launched 2 conversational assistants, managing over 200,000 monthly interactions, and delivering +50 new features Collaborated with data teams to monitor analytics and customer feedback, conducting user research to uncover critical insights Achieved a 5% reduction in churn rate and increased customer satisfaction rating score by 1.5 points Provided senior management with recommendations across various functions, including customer care, resulting in a 40% decrease of callback rates Senior functional consultant \u2013 IT Service Excellence in EMEA Market January 2019 &#8211; June 2020 Product Owner on innovation projects (Artificial Intelligence and Robotic Process Automation) \u00b7 \u00a0 \u00a0 \u00a0 Headed prospection on about Chatbot and RPA projects: resulted on 5 fixed contracts (La Poste, Carrefour, Adecco, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, RCIBank) Product Owner \u2013 Chatbot Expertise Center June 2020 &#8211; May 2023 Mission: Led the product lifecycle and business development of the internal chatbot &lsquo;YODA &#8211; Your Own Digital Assistant\u2019 Maintained the product\u2019s backlog through prioritization, wrote user stories for features optimization and monitored tests Managed developers\u2019 team of 10 persons in France and India Conducted the business development of the service offer: +10 new clients in 6 departments and increased entity revenue by 15% Education 2016 &#8211; 2018\u00a0\u00a0Sciences Po Paris\u00a0| Master\u2019s Degree Marketing and Market Insights \u2013 School of Management and Innovation \u00a0 2007 &#8211; 2015\u00a0 \u00a0Universit\u00e9 de Cocody | Bachelor&rsquo;s &amp; Master&rsquo;s Degree DEA in Linguistics (one -year degree before postgraduate studies) Master\u2019s degree in Linguistics \u00a0 Bachelor&rsquo;s degree in Linguistics Certifications Project Management \u00a0 Project Management Professional (in progress)\u00a0 \u00a0 Professional Scrum Master \u2013 PSM\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Professional Scrum Product Owner \u2013 PSPO Google Project Management Digital Marketing Analytics in Theory &#8211; University of Illinois at Urbana- Champaign Conversational\u00a0 \u00a0 Designing AI Assistant ( Conversation Design Institute)\u00a0 Foundations of UX Design RPA Business Analyst (UIPath)\u200b AI using IBM Watson \u2013 IBM Skills Network Virtual Agent (ServiceNow) Postman API Skills &amp; Expertise Project Management Product Management\u00a0 Communication\u00a0 Digital Marketing\u00a0 Conversational Design Strategic planning\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Agile Methodologies \u00a0 Product Lifecycle Management Cross-functional leadership \u00a0 Roadmap planning \u00a0 Communication and stakeholder management Problem solving and Innovation Data-driven decision making \u00a0 Int\u00e9gration API (REST) &amp; compr\u00e9hension des flux SI PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resume -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fleurendoua.com\/index.php\/resume\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resume -\" \/>\n<meta property=\"og:description\" content=\"Product Manager \u2013 Efficiency &amp;Automation September\u00a0 2025 &#8211; today Mission: Improve the performance and productivity of internal team Define product strategy and vision for internal tools to drive operational efficiency across Customer Support, Sales, Legal, &amp; Finance teams. Identify operational friction points through user interviews, workflow analysis, and audits of existing tools (Zendesk, HubSpot, Back-office) Automate business processes between Zendesk and internal systems by configuring webhooks and REST API calls (via N8N) ; 8 tool prototypes and AI use cases delivered; Lead change management including communication, support, training and user onboarding Prioritize the backlog (user stories, acceptance criteria, GDPR compliance) and lead delivery with Tech, Data, and UX teams (2 developers) Define KPIs (adoption, usage, performance, satisfaction), monitor impact, and drive continuous iterations (CSAT: 85% | SLA: 86%| Deflection: 32%) Managed relationships with SaaS vendors and software providers, supporting make-or-buy decisions Product Manager \u2013 Chatbot January 2025 &#8211; July 2025 Mission: Optimize customer experience and reduce contact rate through a Gen-AI powered chatbot Define and lead the chatbot strategy (NLP, automation) in collaboration with the technical provider, Product and Customer Service Teams Design, configure and deploy conversational flows using no-code platform: technical integration, creation of intents \/ entities, QA testing, UAT and production release Monitor and steer key KPIs: +99.000 contacts handled, 78% satisfaction rate, and bounce rate improvement from 6.2% to 4.2% Report directly to VP Customer Service and manage cross-functional projects to align AI initiatives with operational performance Product Manager &#8211; Marketing Operations\u00a0 June 2023 &#8211; December 2024 Mission: Build a unified marketing platform\u00a0\u00bb initiative for 5 brands (Immoweb, Immowelt, Immonet, SeLoger, Meilleurs Agents) across 3 countries (Belgium, Germany &amp; France) Lead the discovery (product and data) of 35 B2B &amp; B2C marketing usecases to optimize CRM marketing performance (user interviews, data research, product testing) Manage the design, launch and performance of MarTech solutions from SalesForce Marketing Cloud Define and analyze KPIs (+ 1.2M daily emails sent in Belgium, 5% growth in open-rate) Manage communication with stakeholders (LeadGen, CRM, Data) &amp; report to Head of Product, ensuring alignment with company strategy and goals. Handle content and campaigns implementation of SalesForce Marketing &amp; Data platform to increase lead generation and conversion rates (around 2.2M daily recipients). Build and monitor product roadmap, prioritize backlog and manage delivery of 2 teams of 7 people in agile. Conduct product and data discovery: deployed +30 B2B &amp; B2C marketing use cases. Mission:\u00a0 Conduct GenAI lab for innovative Proof-Of-Concepts for internal products Manage POCs (proof-of-concepts) projects: automated tests, SEO, LLM leaderboard\u2026 Ensure daily &amp; monthly communication with internal AI community through newsletters and retrospectives. Facilitate meetings with external stakeholders (startups, AI partners) and challenge project\u2019s outcomes. Product Builder \u2013 Innovation Projects &#8211; Bot Factory June 2020 &#8211; May 2023 Mission: Designed the user and conversational experience of virtual assistants (chatbot, voicebot) Developed product and conversational roadmaps and worked with cross-functional teams including developers, UX\/UI designers, Legal and Marketing. Successfully launched 2 conversational assistants, managing over 200,000 monthly interactions, and delivering +50 new features Collaborated with data teams to monitor analytics and customer feedback, conducting user research to uncover critical insights Achieved a 5% reduction in churn rate and increased customer satisfaction rating score by 1.5 points Provided senior management with recommendations across various functions, including customer care, resulting in a 40% decrease of callback rates Senior functional consultant \u2013 IT Service Excellence in EMEA Market January 2019 &#8211; June 2020 Product Owner on innovation projects (Artificial Intelligence and Robotic Process Automation) \u00b7 \u00a0 \u00a0 \u00a0 Headed prospection on about Chatbot and RPA projects: resulted on 5 fixed contracts (La Poste, Carrefour, Adecco, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, RCIBank) Product Owner \u2013 Chatbot Expertise Center June 2020 &#8211; May 2023 Mission: Led the product lifecycle and business development of the internal chatbot &lsquo;YODA &#8211; Your Own Digital Assistant\u2019 Maintained the product\u2019s backlog through prioritization, wrote user stories for features optimization and monitored tests Managed developers\u2019 team of 10 persons in France and India Conducted the business development of the service offer: +10 new clients in 6 departments and increased entity revenue by 15% Education 2016 &#8211; 2018\u00a0\u00a0Sciences Po Paris\u00a0| Master\u2019s Degree Marketing and Market Insights \u2013 School of Management and Innovation \u00a0 2007 &#8211; 2015\u00a0 \u00a0Universit\u00e9 de Cocody | Bachelor&rsquo;s &amp; Master&rsquo;s Degree DEA in Linguistics (one -year degree before postgraduate studies) Master\u2019s degree in Linguistics \u00a0 Bachelor&rsquo;s degree in Linguistics Certifications Project Management \u00a0 Project Management Professional (in progress)\u00a0 \u00a0 Professional Scrum Master \u2013 PSM\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Professional Scrum Product Owner \u2013 PSPO Google Project Management Digital Marketing Analytics in Theory &#8211; University of Illinois at Urbana- Champaign Conversational\u00a0 \u00a0 Designing AI Assistant ( Conversation Design Institute)\u00a0 Foundations of UX Design RPA Business Analyst (UIPath)\u200b AI using IBM Watson \u2013 IBM Skills Network Virtual Agent (ServiceNow) Postman API Skills &amp; Expertise Project Management Product Management\u00a0 Communication\u00a0 Digital Marketing\u00a0 Conversational Design Strategic planning\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Agile Methodologies \u00a0 Product Lifecycle Management Cross-functional leadership \u00a0 Roadmap planning \u00a0 Communication and stakeholder management Problem solving and Innovation Data-driven decision making \u00a0 Int\u00e9gration API (REST) &amp; compr\u00e9hension des flux SI PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fleurendoua.com\/index.php\/resume\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-31T17:11:55+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/\",\"url\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/\",\"name\":\"Resume -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/fleurendoua.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/5c701734a422440001d2ba3e-198x149-1x.jpg\",\"datePublished\":\"2026-04-22T08:40:14+00:00\",\"dateModified\":\"2026-05-31T17:11:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/#primaryimage\",\"url\":\"https:\\\/\\\/fleurendoua.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/5c701734a422440001d2ba3e-198x149-1x.jpg\",\"contentUrl\":\"https:\\\/\\\/fleurendoua.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/5c701734a422440001d2ba3e-198x149-1x.jpg\",\"width\":149,\"height\":149},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/index.php\\\/resume\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"http:\\\/\\\/fleurendoua.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resume\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fleurendoua.com\\\/#website\",\"url\":\"https:\\\/\\\/fleurendoua.com\\\/\",\"name\":\"\",\"description\":\"Project \\\/ Product Manager &amp; 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Finance teams. Identify operational friction points through user interviews, workflow analysis, and audits of existing tools (Zendesk, HubSpot, Back-office) Automate business processes between Zendesk and internal systems by configuring webhooks and REST API calls (via N8N) ; 8 tool prototypes and AI use cases delivered; Lead change management including communication, support, training and user onboarding Prioritize the backlog (user stories, acceptance criteria, GDPR compliance) and lead delivery with Tech, Data, and UX teams (2 developers) Define KPIs (adoption, usage, performance, satisfaction), monitor impact, and drive continuous iterations (CSAT: 85% | SLA: 86%| Deflection: 32%) Managed relationships with SaaS vendors and software providers, supporting make-or-buy decisions Product Manager \u2013 Chatbot January 2025 &#8211; July 2025 Mission: Optimize customer experience and reduce contact rate through a Gen-AI powered chatbot Define and lead the chatbot strategy (NLP, automation) in collaboration with the technical provider, Product and Customer Service Teams Design, configure and deploy conversational flows using no-code platform: technical integration, creation of intents \/ entities, QA testing, UAT and production release Monitor and steer key KPIs: +99.000 contacts handled, 78% satisfaction rate, and bounce rate improvement from 6.2% to 4.2% Report directly to VP Customer Service and manage cross-functional projects to align AI initiatives with operational performance Product Manager &#8211; Marketing Operations\u00a0 June 2023 &#8211; December 2024 Mission: Build a unified marketing platform\u00a0\u00bb initiative for 5 brands (Immoweb, Immowelt, Immonet, SeLoger, Meilleurs Agents) across 3 countries (Belgium, Germany &amp; France) Lead the discovery (product and data) of 35 B2B &amp; B2C marketing usecases to optimize CRM marketing performance (user interviews, data research, product testing) Manage the design, launch and performance of MarTech solutions from SalesForce Marketing Cloud Define and analyze KPIs (+ 1.2M daily emails sent in Belgium, 5% growth in open-rate) Manage communication with stakeholders (LeadGen, CRM, Data) &amp; report to Head of Product, ensuring alignment with company strategy and goals. Handle content and campaigns implementation of SalesForce Marketing &amp; Data platform to increase lead generation and conversion rates (around 2.2M daily recipients). Build and monitor product roadmap, prioritize backlog and manage delivery of 2 teams of 7 people in agile. Conduct product and data discovery: deployed +30 B2B &amp; B2C marketing use cases. Mission:\u00a0 Conduct GenAI lab for innovative Proof-Of-Concepts for internal products Manage POCs (proof-of-concepts) projects: automated tests, SEO, LLM leaderboard\u2026 Ensure daily &amp; monthly communication with internal AI community through newsletters and retrospectives. Facilitate meetings with external stakeholders (startups, AI partners) and challenge project\u2019s outcomes. Product Builder \u2013 Innovation Projects &#8211; Bot Factory June 2020 &#8211; May 2023 Mission: Designed the user and conversational experience of virtual assistants (chatbot, voicebot) Developed product and conversational roadmaps and worked with cross-functional teams including developers, UX\/UI designers, Legal and Marketing. Successfully launched 2 conversational assistants, managing over 200,000 monthly interactions, and delivering +50 new features Collaborated with data teams to monitor analytics and customer feedback, conducting user research to uncover critical insights Achieved a 5% reduction in churn rate and increased customer satisfaction rating score by 1.5 points Provided senior management with recommendations across various functions, including customer care, resulting in a 40% decrease of callback rates Senior functional consultant \u2013 IT Service Excellence in EMEA Market January 2019 &#8211; June 2020 Product Owner on innovation projects (Artificial Intelligence and Robotic Process Automation) \u00b7 \u00a0 \u00a0 \u00a0 Headed prospection on about Chatbot and RPA projects: resulted on 5 fixed contracts (La Poste, Carrefour, Adecco, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, RCIBank) Product Owner \u2013 Chatbot Expertise Center June 2020 &#8211; May 2023 Mission: Led the product lifecycle and business development of the internal chatbot &lsquo;YODA &#8211; Your Own Digital Assistant\u2019 Maintained the product\u2019s backlog through prioritization, wrote user stories for features optimization and monitored tests Managed developers\u2019 team of 10 persons in France and India Conducted the business development of the service offer: +10 new clients in 6 departments and increased entity revenue by 15% Education 2016 &#8211; 2018\u00a0\u00a0Sciences Po Paris\u00a0| Master\u2019s Degree Marketing and Market Insights \u2013 School of Management and Innovation \u00a0 2007 &#8211; 2015\u00a0 \u00a0Universit\u00e9 de Cocody | Bachelor&rsquo;s &amp; Master&rsquo;s Degree DEA in Linguistics (one -year degree before postgraduate studies) Master\u2019s degree in Linguistics \u00a0 Bachelor&rsquo;s degree in Linguistics Certifications Project Management \u00a0 Project Management Professional (in progress)\u00a0 \u00a0 Professional Scrum Master \u2013 PSM\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Professional Scrum Product Owner \u2013 PSPO Google Project Management Digital Marketing Analytics in Theory &#8211; University of Illinois at Urbana- Champaign Conversational\u00a0 \u00a0 Designing AI Assistant ( Conversation Design Institute)\u00a0 Foundations of UX Design RPA Business Analyst (UIPath)\u200b AI using IBM Watson \u2013 IBM Skills Network Virtual Agent (ServiceNow) Postman API Skills &amp; Expertise Project Management Product Management\u00a0 Communication\u00a0 Digital Marketing\u00a0 Conversational Design Strategic planning\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Agile Methodologies \u00a0 Product Lifecycle Management Cross-functional leadership \u00a0 Roadmap planning \u00a0 Communication and stakeholder management Problem solving and Innovation Data-driven decision making \u00a0 Int\u00e9gration API (REST) &amp; compr\u00e9hension des flux SI PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin","og_url":"https:\/\/fleurendoua.com\/index.php\/resume\/","article_modified_time":"2026-05-31T17:11:55+00:00","og_image":[{"url":"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fleurendoua.com\/index.php\/resume\/","url":"https:\/\/fleurendoua.com\/index.php\/resume\/","name":"Resume -","isPartOf":{"@id":"https:\/\/fleurendoua.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fleurendoua.com\/index.php\/resume\/#primaryimage"},"image":{"@id":"https:\/\/fleurendoua.com\/index.php\/resume\/#primaryimage"},"thumbnailUrl":"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg","datePublished":"2026-04-22T08:40:14+00:00","dateModified":"2026-05-31T17:11:55+00:00","breadcrumb":{"@id":"https:\/\/fleurendoua.com\/index.php\/resume\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fleurendoua.com\/index.php\/resume\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/fleurendoua.com\/index.php\/resume\/#primaryimage","url":"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg","contentUrl":"https:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/5c701734a422440001d2ba3e-198x149-1x.jpg","width":149,"height":149},{"@type":"BreadcrumbList","@id":"https:\/\/fleurendoua.com\/index.php\/resume\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"http:\/\/fleurendoua.com\/"},{"@type":"ListItem","position":2,"name":"Resume"}]},{"@type":"WebSite","@id":"https:\/\/fleurendoua.com\/#website","url":"https:\/\/fleurendoua.com\/","name":"","description":"Project \/ Product Manager &amp; 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