{"id":39,"date":"2026-04-22T08:59:10","date_gmt":"2026-04-22T08:59:10","guid":{"rendered":"https:\/\/fleurendoua.com\/?page_id=39"},"modified":"2026-05-31T16:31:17","modified_gmt":"2026-05-31T16:31:17","slug":"georges-personalized-assistant","status":"publish","type":"page","link":"https:\/\/fleurendoua.com\/index.php\/georges-personalized-assistant\/","title":{"rendered":"GEORGES : Personalized assistant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39\" class=\"elementor elementor-39\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e53feb9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"e53feb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7096e75 elementor-widget elementor-widget-heading\" data-id=\"7096e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Georges<br>\nA personalized and proactive assistant<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4392c2 elementor-widget elementor-widget-spacer\" data-id=\"b4392c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7736f90 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"7736f90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6df64b1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6df64b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a3150 elementor-widget elementor-widget-text-editor\" data-id=\"b5a3150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"font_8 wixui-rich-text__text\" style=\"text-align: left;\">The Story<\/h4><p>Georges is a fun postal mascot who expanded his abilities to serve individual, professional and elders customers.<\/p><p class=\"font_8 wixui-rich-text__text\">He was there to answer all sorts of questions from La Poste customers and provide useful and sufficiently rich functional content on the 3 axes: mail\/postage, daily productivity, personal service.<\/p><p class=\"font_8 wixui-rich-text__text\">He was a patient and attentive companion, always ready to offer his services to the most active as well as the most elderly.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b91cf74 elementor-widget elementor-widget-spacer\" data-id=\"b91cf74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9fdc49 elementor-widget elementor-widget-image\" data-id=\"f9fdc49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"284\" src=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_56efd0e6c3dc435493b216ca9fcf3bf8mv2.png\" class=\"attachment-large size-large wp-image-143\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0220304 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"0220304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-37c4ae6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"37c4ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2f638 elementor-widget elementor-widget-text-editor\" data-id=\"fe2f638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-ky0w8hdx3\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky0w8hdx3 wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-ky141s691\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky141s691 wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-ky0w8hdx3\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky0w8hdx3 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The problem<\/span><\/h3><\/div><\/div><\/div><blockquote><div id=\"comp-ky0w8hdx3\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky0w8hdx3 wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-ky141s691\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky141s691 wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-ky0w8hdy3\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky0w8hdy3 wixui-rich-text\" data-testid=\"richTextElement\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Wanted an innovative and interactive solution to serve their customers and compliment existing communication channels<\/p><\/li><\/ul><\/div><\/div><\/div><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be39ab7 elementor-widget elementor-widget-spacer\" data-id=\"be39ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1b38b elementor-widget elementor-widget-image\" data-id=\"6c1b38b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"158\" height=\"280\" src=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_39a03d7e712349358799fc2946ef3fccmv2.png\" class=\"attachment-large size-large wp-image-144\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6d1bcf e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"b6d1bcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5b4b77 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"b5b4b77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b4f6a elementor-widget elementor-widget-text-editor\" data-id=\"56b4f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-ky141s691\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky141s691 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The process<\/span><\/h3><\/div><div id=\"comp-ky141s6a2\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky141s6a2 wixui-rich-text\" data-testid=\"richTextElement\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Adapt existing FAQs from website and marketing documents<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Design and train a chatbot (acting as a personal daily assistant ) to answer basic queries, mail or package needs and personal services.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Iterated based on customer interactions and feedback<\/p><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c503cd elementor-widget elementor-widget-spacer\" data-id=\"6c503cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ab6c9 elementor-widget elementor-widget-image\" data-id=\"e7ab6c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"158\" height=\"280\" src=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_d7264572bf1a41d9b4cda8f46d1efe3emv2.png\" class=\"attachment-large size-large wp-image-145\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2227db e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"c2227db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-870b237 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"870b237\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-593c26f elementor-widget elementor-widget-text-editor\" data-id=\"593c26f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-ky141s691\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky141s691 wixui-rich-text\" data-testid=\"richTextElement\"><div id=\"comp-ky142di01\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky142di01 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The results<\/span><\/h3><\/div><div id=\"comp-ky142di14\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky142di14 wixui-rich-text\" data-testid=\"richTextElement\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Installed on Facebook Messenger<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">50 testers\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Average 70% user queries solved<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">67% found Georges helpful in their queries<\/p><\/li><\/ul><\/div><div id=\"comp-ky14a9gu1\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky14a9gu1 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_5 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">My role<\/span><\/h3><\/div><div id=\"comp-ky14a9gx\" class=\"ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-ky14a9gx wixui-rich-text\" data-testid=\"richTextElement\"><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Conducted product improvement with engineers (TheChatbotFactory), legal and marketing teams<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Conducted user research interviews and launch of 2 POCs with 50 testers<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Scoped out features and built the product roadmap for chatbots \u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Maintained and updated content<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Coordinated chatbot projects launch\u00a0<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61df3a0 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"61df3a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc949e6 elementor-widget elementor-widget-image\" data-id=\"fc949e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"288\" src=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_717ad545b3184f94afe22e1fb1bd5adbmv2.png\" class=\"attachment-large size-large wp-image-146\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a43d3b elementor-widget elementor-widget-spacer\" data-id=\"8a43d3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58fd9a5 elementor-widget elementor-widget-image\" data-id=\"58fd9a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"288\" src=\"http:\/\/fleurendoua.com\/wp-content\/uploads\/2026\/04\/af2fc5_250b09b22c594ef3b2c49073e06720b1mv2.png\" class=\"attachment-large size-large wp-image-147\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beeaeae e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"beeaeae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4627c8b elementor-widget elementor-widget-spacer\" data-id=\"4627c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70a2eb7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"70a2eb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd1e709 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"fd1e709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e57e02b elementor-widget elementor-widget-heading\" data-id=\"e57e02b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">PHONE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6a8a3 elementor-widget elementor-widget-text-editor\" data-id=\"8f6a8a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>+33667368654<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a140f4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4a140f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6091024 elementor-widget elementor-widget-heading\" data-id=\"6091024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">EMAIL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb1c4d elementor-widget elementor-widget-text-editor\" data-id=\"6cb1c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-kj9u6b1a\" class=\"comp-kj9u6b1a YzqVVZ wixui-column-strip__column\"><div id=\"bgLayers_comp-kj9u6b1a\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-kj9u6b1a\"><div id=\"bgMedia_comp-kj9u6b1a\" class=\"VgO9Yg\" data-motion-part=\"BG_MEDIA comp-kj9u6b1a\"><a class=\"wixui-rich-text__text\" style=\"font-size: 16px; background-color: #ffffff;\" href=\"mailto:allua.ndoua@sciencespo.fr\" data-auto-recognition=\"true\">allua.ndoua@sciencespo.fr<\/a><\/div><\/div><\/div><div id=\"comp-kj9u6e6n\" class=\"comp-kj9u6e6n YzqVVZ wixui-column-strip__column\"><div id=\"bgLayers_comp-kj9u6e6n\" class=\"MW5IWV\" data-hook=\"bgLayers\" data-motion-part=\"BG_LAYER comp-kj9u6e6n\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90c8764 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"90c8764\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e623b97 elementor-widget elementor-widget-heading\" data-id=\"e623b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FOLLOW ME<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad83c12 elementor-shape-circle e-grid-align-left e-grid-align-tablet-center elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"ad83c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-c76288e\" href=\"https:\/\/www.linkedin.com\/in\/fleurendoua\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Georges A personalized and proactive assistant The Story Georges is a fun postal mascot who expanded his abilities to serve individual, professional and elders customers. He was there to answer all sorts of questions from La Poste customers and provide useful and sufficiently rich functional content on the 3 axes: mail\/postage, daily productivity, personal service. He was a patient and attentive companion, always ready to offer his services to the most active as well as the most elderly.\u00a0 The problem Wanted an innovative and interactive solution to serve their customers and compliment existing communication channels The process Adapt existing FAQs from website and marketing documents Design and train a chatbot (acting as a personal daily assistant ) to answer basic queries, mail or package needs and personal services. Iterated based on customer interactions and feedback The results Installed on Facebook Messenger 50 testers\u00a0 Average 70% user queries solved 67% found Georges helpful in their queries My role Conducted product improvement with engineers (TheChatbotFactory), legal and marketing teams Conducted user research interviews and launch of 2 POCs with 50 testers Scoped out features and built the product roadmap for chatbots \u00a0 Maintained and updated content Coordinated chatbot projects launch\u00a0 PHONE +33667368654 EMAIL allua.ndoua@sciencespo.fr\u00a0 FOLLOW ME Linkedin<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GEORGES : Personalized assistant -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/fleurendoua.com\/index.php\/georges-personalized-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GEORGES : Personalized assistant -\" \/>\n<meta property=\"og:description\" content=\"Georges A personalized and proactive assistant The Story Georges is a fun postal mascot who expanded his abilities to serve individual, professional and elders customers. 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