YODA (Your Own Digital Assistant)
The purpose
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Develop an expertise in the chatbot domain
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To be identified as the ones that advise for chatbotsprojects all over the Group
The missions
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Provide a relevant and stable chatbot production service
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Detect and qualify the needs of Societe Generale business / partners
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Ensure synergies with other entities working on chatbots projects
The story
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YODA ( Your Own Digital Assistant) is a chatbot based on the transversal knowledge which has value for all the Societe Generale collaborators
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The content is from different BU / SUs and it is accessible through various internals portals
The results
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11 chatbots delivered
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4559 users per month
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57% satisfaction rate
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2800 interactions per month
My role
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Led the product lifecycle and business development of the internal chatbot ‘YODA – Your Own Digital Assistant’
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Supporting the Head of CoE in setting up the Chatbot service offer
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Reinforcement of the Chatbot Expertise Center’s project management and sales force
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Maintained the product’s backlog through prioritization, wrote user stories for features optimization and monitored tests
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Managed developers’ team of 10 persons in France and India
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Conducted the business development of the service offer: +10 new clients in 6 departments
